Terms of Service

Who we are

Spare Watts LLC operates this rental marketplace and processes payments. Generators and battery power stations are provided by independent owners identified on your booking. The owner’s pickup location is not our business mailing address.

Using Spare Watts

Give accurate contact and booking information, complete required identity verification, and use a payment card in the same name as your verified ID. Keep your private booking link and handoff PIN secure. Renters manage bookings through emailed links; a renter account is not required.

Prices and payments

Your price breakdown is shown before payment and includes rental, a 12% protection waiver on rental, 7% Indiana sales tax on taxable items (applicable local tax elsewhere), and any delivery or prepaid fuel. Pickup is free; delivery availability and fees are set by each owner. Payments are by card online through Stripe, not cash, Zelle or Venmo.

Half-day rentals cover up to 12 hours plus the one-hour grace. The default rate is 75% of the day rate, rounded up to $0.50; the current rate is shown before payment. Advance bookings more than 48 hours before pickup require a one-day rental deposit plus tax (the half-day amount for half-day rentals), followed by an automatic saved-card balance charge at 9am local time the day before pickup. Read the Cancellation & Refund Policy for timing and refund rules.

Your rental

You must accept and sign the Rental Agreement before paying. Follow the manufacturer’s instructions, the booking’s pickup and return times, and our safety guidance. Do not overload equipment or connect a generator to household wiring without an electrician-installed transfer switch or interlock. Extensions depend on availability and must be approved through your booking page.

Condition, damage and disputes

Follow the photo and video checkpoints on your booking. The damage waiver covers accidental damage, not misuse or negligence. Missing accessories, theft and non-return may result in additional charges under the Rental Agreement. Before a damage charge, we email the evidence and give you 48 hours to respond on your booking page. Contact us about a booking, charge or safety concern.

Your information

Our Privacy Policy explains the information used for bookings, identity verification, payments and condition evidence.

Rental problems

If a reported rental problem is not resolved within 2 hours of the report (marked Fixed or Swapped unit by the owner and not disputed by the renter), the renter is eligible for a full refund of all booking amounts paid, and the owner earns nothing on that booking. Spare Watts reviews and issues the refund; refunds are not automatic.

SMS Terms

Program name: Spare Watts Booking Texts.

Description: optional texts from Spare Watts LLC about your bookings — confirmations, pickup and return reminders, masked messages relayed between renters and owners, and support follow-ups. You opt in with an unchecked checkbox at booking checkout, owner sign-up or owner settings; it is never required to book or list.

Message frequency varies. Msg & data rates may apply. Reply STOP to cancel at any time; you’ll get one confirmation and no further texts. Reply HELP for help, or email reservations@sparewatts.com. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how text data is handled.

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