Cancellation & Refund Policy

More than 24 hours before pickup

Cancel more than 24 hours before your scheduled pickup for a full refund of all amounts you have paid, including any collected deposit or balance, waiver, fuel, delivery and tax.

24 hours or less before pickup

At exactly 24 hours before pickup, or closer to pickup, we keep the one-day rental amount and its associated tax. For a half-day rental, we keep the half-day rental amount and its associated tax instead. The rest of the amounts paid are refunded. We do not charge or refund an unpaid balance as though it had already been paid.

Example: on a $50/day unit, the rental amount kept is $50; on a $37.50 half-day booking, it is $37.50, plus the applicable tax on that amount.

If the owner cancels

You receive a 100% refund of all amounts paid, including deposit and balance, fees and tax. The owner receives no payout for the cancelled booking.

Deposit and balance timing

If pickup is more than 48 hours after booking, you pay the one-day rental amount plus its tax now. For a half-day rental, the deposit is the half-day rental amount plus its tax. With your consent, the remaining balance is charged to your saved card at 9am in the unit’s local time zone the day before pickup. The balance includes the remaining rental, waiver, fuel, delivery and tax, less your deposit.

If pickup is 48 hours or less away, you pay in full at booking. Gas-unit fuel is final then. For deposit bookings, fuel is an estimate until the day-before balance charge, when it uses the newest weekly EIA price with no cap on changes. No fuel adjustment is made at return; extensions add no fuel.

Failed balance payments

If the balance charge fails, we email an update-card link. Your handoff PIN stays locked until fully paid. If the balance remains unpaid two hours before pickup, the booking is cancelled, its dates are released and the deposit is retained.

How to cancel or request help

Open your private emailed booking link and choose Cancel before pickup. If you cannot find the link, use Find My Booking in the site header or footer. Refunds go back to the original payment method; the time to appear depends on Stripe and your bank. Contact us if you need help or have a question about a refund. Approved date changes and extensions are repriced under the Rental Agreement.